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Customer Service Processes at the Point of Sale

Organizing customer service processes at the point of sale is essential to ensure a positive experience, optimize visitor flow and maximize sales. There are numerous processes that can be streamlined by using technology solutions to improve and even redefine user experience at the point of sale: These examples show how processes at the point of…

12 December 2023
Blog, Customer Experience, Customer Service
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The Importance of Excellent Customer Service

In a world where consumer options are multiplying daily and competition is sharpening, customer service is positioned not only as a best practice, but as a strategic imperative. Companies that underestimate the importance of quality customer service expose themselves to the following risks. Brand Perception at Stake When customers experience poor service, they not only…

7 November 2023
Blog, Cloud, Customer Service
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Cybersecurity: Main concerns and trends for SMEs and large enterprises

Cybersecurity. That which keeps some people awake at night. That which drives all technology managers of large and not so large companies crazy. Cybersecurity has become a source of constant concern for all companies, regardless of their size and industry. With the rise of digitalization and global interconnection, cyberthreats are becoming increasingly sophisticated and prevalent,…

12 July 2023
Blog, Cloud, Cybersecurity
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